Returns
EBSofNJ.com offers a 30 day return policy for all purchases made
from our website. All items accepted for return and refund
within the 30 day return period are subject to a 15% restocking
fee. Original shipping and handling charges are not refundable.
The Customer is responsible for return shipping and handling
charges on all returned items. If the original item was shipped
for free an additional charge for the original shipping cost may
apply. All customers must obtain an RMA# (Returned Merchandise
Authorization) from EBSofNJ.com prior to returning the product.
Any shipment received without an RMA number will be refused and
returned to you with no credit issued. RMA numbers are valid for
15 days from date of issue. All returned items must be 100%
complete, in original factory 'like new' condition, with
original boxes, other packing materials, inserts, warranty
card(s), manuals, software, cables and accessories. Additional
charges or adjustments to the refund may apply if the
merchandise is not returned according to the requirements listed
above.
Before requesting an RMA number (Return Merchandise
Authorization), make sure that you have read and understand our
Return Policy.
To obtain an RMA#, please email us at ebsofnj@aol.com.
Subject to initial review, RMA#’s and instructions for the
return will be emailed to customer within 5 days of receipt.
It is recommended that all returned packages be sent fully
insured. If a package you send is lost or damaged in transit,
EBSofNJ.com will not be held responsible for any loss. We
suggest that you use a shipper that can provide you with proof
of delivery and package tracking. The RMA number must appear
clearly on the shipping label affixed on the outside of all
returned shipments. The outer box is not to be marked in any
other way.
We reserve the right to refuse any package sent to us
Upon receipt and inspection of your return, you will be notified
of any adjustments to the refund amount and the approved refund
amount will be credited to the original credit card used for
purchase.
